FAQs
“Um, I’m obsessed with your styles...can I get something special and custom made?”
Send me an email! hello@nornirmateriel.com - If I can’t make it happen immediately I will reach out when we’re able to offer it.
“I’m buying a gift, can each earring be packaged separately?”
By default we package every order in as few boxes as possible. If you’re ordering a gift and want it packaged separately please make a note in the comments which items should be in which box. A fee may be applicable.
“How long does it take to get my earring?”
Each earring is made to order...and it usually takes me 1-3 days to have it made (and get any parts that are out of stock) and then ready to ship out. You have your choice of shipping speeds after that!
“I know each item is hand made, but their birthday is this weekend! Can my order be rushed?”
I always aim for quick turn arounds, but the safest bet is to email hello@nornirmateriel.com and check if a set of items can be rushed. If so, your order will ship within 2 days, depending on what time the order is received. If you put the date you need your purchase in Order Notes every effort will be made to fulfill that. As you know, I hand make every thread earring (with real fire!) so every order requires work. I'll always do my best for you!
“Do you accept returns?”
If there is anything wrong with your order we will be glad to work with you to correct it, start with an email to orders@nornirmateriel.com.
We take real life pictures of real people wearing every product so that you have an accurate expectation of what you will receive. We also understand that sometimes you change your mind after you receive a piece of jewelry, so we can accept returns for items only if they are unworn and in their original packaging, and within 30 days of receipt.
“I got my order but the colors look a little bit different than I expected”
’Tis the nature of working with metals. Sometimes the gold might be a little warmer or cooler than previous lots. Every attempt will be made to color match them when creating your set. And we think mixed metals are a wonderful look!
“I’m interested in doing a collaboration, or representing Nornir Materiel products”
Send an email to collab@nornirmateriel.com and let’s see what we can come up with.
If you have any other questions throw them in the box below...